Gina Garcia, a leading scholar on Hispanic Serving Institutions (HSI), spoke Nov. 21 in the Ludwick Center Sacred Space to discuss what it means to be a Hispanic Serving Institution and how a new approach to measuring an institution’s overall success can better reflect HSIs.
Yingxia Cao, associate professor of decision sciences, talked about online customer service experiences in China and Taiwan
Yingxia Cao, associate professor of decision sciences, discusses “Post-Purchase Shipping and Customer Service Experiences in Online Shopping and Their Impact on Customer Satisfaction,” Tuesday in the Presidents Dining Room. Cao focused on the aspects of online shopping that attract Chinese consumers, like shipping, tracking, and customer service. / photo by Ashlyn Hulin
Tuesday for the Faculty Lecture Series.
During her lecture, “Post-Purchase Shipping and Customer Service Experiences in Online Shopping and Their Impact on Customer Satisfaction: An Empirical Study with Comparison,” Cao discussed the importance of shipping, explaining that shipping can lead to growth, by bringing in more customers, thus bringing in more money.
As she finished her workout with squats, pull, clean and jerk, and snatch, Hailey McCann sat on the floor, deciding if she wanted to go to In-N-Out for a burger with animal fries or to Little Caeser’s for a deep dish pizza.
University President Devorah Lieberman and Provost Jonathan Reed presented a draft of a resolution on Oct. 26 to students and faculty listing the actions they plan to take in the coming weeks and months to improve the treatment of minority groups on campus.
The Mission Tiki Drive-In Theatre could be showing some of its final films this year. Although nothing has been approved yet, the city of Montclair has been dealing with a proposal to tear the theater down to make space for several warehouses.